Building the next generation of leaders
"A leader is someone who builds their team, mentors them and then advocates for them.
A leader develops the talent around them to be more successful than he or she is — or to borrow from a mentor of mine, 'a leader trains his or her assassins.’”
– J. Kelly Hoey, author, "Build Your Dream Network" (TarcherPerigree, 2017)
"A leader is someone who builds their team, mentors them and then advocates for them.
A leader develops the talent around them to be more successful than he or she is — or to borrow from a mentor of mine, 'a leader trains his or her assassins.’”
– J. Kelly Hoey, author, "Build Your Dream Network" (TarcherPerigree, 2017)
Leadership is about setting a clear course then motivating and empowering others to reach
the destination.
Despite technological advances, leadership in the hospitality industry has become more challenging than ever. There are ever fewer employees who must do more. Never before has the heterogeneity of the workforce been so prevalent: the extreme age differences, the varied backgrounds and the numerous nationalities make for often difficult communication and organization. Appropriate leadership standards and clear employee expectations are a must to ensure a well-functioning business and an enjoyable workplace.
We support your organization in the areas of:
Click here for available Management trainings
Despite technological advances, leadership in the hospitality industry has become more challenging than ever. There are ever fewer employees who must do more. Never before has the heterogeneity of the workforce been so prevalent: the extreme age differences, the varied backgrounds and the numerous nationalities make for often difficult communication and organization. Appropriate leadership standards and clear employee expectations are a must to ensure a well-functioning business and an enjoyable workplace.
We support your organization in the areas of:
- Process Reengineering
- Process Management
- Skill Training
- Management Training
- On-site Coaching
- Management Coaching
- Leadership Coaching
Click here for available Management trainings
Knowing your team and yourself well
"To me, leadership is about playing to strengths and addressing weaknesses in the most productive and efficient way possible. It's about knowing your team and yourself, and doing your best job to set both up for success."
– Samantha Cohen, co-founder, Neon Bandits
"To me, leadership is about playing to strengths and addressing weaknesses in the most productive and efficient way possible. It's about knowing your team and yourself, and doing your best job to set both up for success."
– Samantha Cohen, co-founder, Neon Bandits
Business Case Example:
Improving Line Staff Team Performance Fleming’s Hotels, Germany
Improving Line Staff Team Performance Fleming’s Hotels, Germany
Business Case Example:
Improving Management Team Performance Stanfort Hotels, Sydney, Australia
Improving Management Team Performance Stanfort Hotels, Sydney, Australia
Business Case Example:
Improving Sales Team Performance Rotana Hotels, Abu Dhabi, UAE
Improving Sales Team Performance Rotana Hotels, Abu Dhabi, UAE
Business Case Example:
Improving Revenue Management Team Performance Pearl Hotels, Karachi, Pakistan
Improving Revenue Management Team Performance Pearl Hotels, Karachi, Pakistan
Improving Line Staff Team Performance and Implementing an Award Plattform, Fleming’s Hotels, Germany
Situation:- Twice a year the line staff of all hotels in all destinations should be introduced to a bigger variety of training courses.
- The learning sessions had to take place on 2 days and each session takes no longer than ½ day.
- We provided a program that encompassed 12 topics so teams could easily rotate.
- All team members had also the opportunity to participate in the newly updated Award Program, the Ignaz Blodinger Prize!
Improving Management Team Performance Stamford Hotels, Sydney, Australia & New Zealand
Situation:- The revenue management teams of all hotels had to be updated on new methodology and pricing strategies.
- They also had to understand the WORLDHOTELS global revenue system.
Improving Sales Team Performance Rotana Hotels, Abu Dhabi, UAE
Situation:- The revenue management teams of all hotels had to be updated on new methodology and pricing strategies.
- For the sales teams a certified program was created including an exam in order to be certified.
Improving Revenue Management Team Performance Pearl Hotels, Karachi, Pakistan
Situation:- The revenue management teams of all hotels had to be updated on new methodology and pricing strategies.